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Shipping Policy
Last updated: March 2026
1. Order Processing
All orders are processed within 1-3 business days after payment confirmation. Orders are not processed on weekends or public holidays.
2. Shipping Times
Our products are shipped directly from our supplier. Estimated delivery times from the moment your order is paid:
- 🇪🇺 Europe — 3 to 10 business days
- 🇺🇸 United States — 5 to 8 business days
- 🇦🇺 Australia — 3 to 10 business days
- 🇦🇪 UAE & International — 7 to 14 business days
Please note these are estimated delivery times and may vary due to customs, carrier delays, or other factors outside our control.
3. Shipping Costs
Shipping costs are calculated at checkout based on your location and the items ordered.
4. Tracking
Once your order has been shipped, you will receive a confirmation email with a tracking number. Please note that tracking updates may take 24 to 48 hours to show movement after fulfilment, as tracking only activates once the carrier scans the package.
5. Customs & Import Duties
International orders may be subject to customs fees or import duties depending on your country. These charges are the responsibility of the customer and are not included in the order total.
6. Lost or Delayed Orders
If your order has not arrived within the estimated timeframe, please contact us at store@roselilyco.com and we will investigate with our shipping partner.
7. Shipping Address
Please ensure your shipping address is correct at the time of purchase. Roselily Co is not responsible for orders delivered to an incorrect address provided by the customer.