Rückerstattungsrichtlinie

European Union Customers — Right of Withdrawal

If you are located in the European Union, you have the right to withdraw from your purchase within 14 days of receiving your order, without providing any reason. To exercise this right, please contact us at store@roselilyco.com within 14 days of receiving your item.

Once your return request is confirmed, we will communicate the return address, which is determined based on your location.

Return shipping costs are the responsibility of the customer unless the item is damaged, defective, or incorrect.

Customers Outside the European Union (USA, Australia & Rest of World)

For customers outside the EU, we accept returns only for items that are:

• Damaged upon arrival
• Defective or not functioning as described
• Incorrect (wrong item sent)

Please contact us within 7 days of receiving your order if your item falls into one of the above categories. Once your return request is confirmed, we will communicate the return address, which is determined based on your location.

How to Request a Return

To initiate a return, please contact us at store@roselilyco.com with:

• Your order number
• A description of the issue
• Photos of the item (for damaged or defective claims)

We will respond within 2-3 business days with the return address and further instructions.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to your original payment method within 5-10 business days.